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Payment referral request...

Posts: 1
Registered: ‎03-04-2020

Payment referral request...

I recently lost my job and I will not be receiving benefits for at least the next 6 weeks.  I have been trying to get through to the helpline on 0800 432 0200 over the past 2 weeks and have either been on hold for an average of 25minutes or told that my call cannot be answered and to go online.

I now have a missed payment on my account and cannot pay this until my benefits come through at the end of April 2020.  I can find nothing on Plusnet online to help and Plusnet chat is offline.

I need my phone and broadband and do not want to be under restrictions in 14 days, what can I do?  I cannot change my payment date as I have a late payment.

Please help!