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Payment "unsuccessful" - I am fedup.

hamilton36
Grafter
Posts: 220
Registered: 13-08-2007

Payment "unsuccessful" - I am fedup.

Just received an email to notify me that the payment for my broadband service was not successful and that I should arrange for immediate payment!
You already have details of 2 of my credit cards and both are well in credit and I am not giving you yet another!
What I want you to do is try again and email me immediately to let me know a) that the payment has been successful and b) explaining in detail why it failed before.
This is the second time this has happened and I am well and truly fed up.
Alex Hamilton
<deleted>
[Moderator's note by Jim (Oldjim)  email address removed mod:end
3 REPLIES
Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: Payment "unsuccessful" - I am fedup.

I suggest you take your email address out of your post before it is harvested by spammers!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Payment "unsuccessful" - I am fedup.

Hi Alex,
Sorry about this, we're currently having some issues with our payment provider so I can't take it manually at the moment, that's more than likely the reason that the payment failed too. We'll let you know when the payment is able to be taken.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: Payment "unsuccessful" - I am fedup.

Chris has taken the payment for you this afternoon, sorry for the confusion.