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Payment not taken this month.

FIXED
shazzbot
Dabbler
Posts: 13
Thanks: 4
Registered: ‎10-04-2019

Payment not taken this month.

Hiya,

On my billing page it says that a payment was taken this month on 7th December except that it wasn't.  I can't see anything in my bank account statement.  I've recently had an email telling me that I can renew my contract also for £28.99.  It won't let me though as I get the message that I can't do that yet.  plusnet.jpg

8 REPLIES 8
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,206
Thanks: 6,467
Fixes: 1,068
Registered: ‎21-04-2017

Re: Payment not taken this month.

Thanks for your post @shazzbot 

I'm sorry to see we've not taken a payment from you and you're unable to renew your contract.

Unfortunately it looks like we've temporarily suspended the billing of your account and the reason for this I can't see however if you could leave this with me I'd like to discuss this with a colleague from our billing team next week.

I'll get back to you as soon as I can. Apologies for any inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
shazzbot
Dabbler
Posts: 13
Thanks: 4
Registered: ‎10-04-2019

Re: Payment not taken this month.

okie dokie, thank you Gandalf xx

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,206
Thanks: 6,467
Fixes: 1,068
Registered: ‎21-04-2017

Re: Payment not taken this month.

No problem, cheers @shazzbot

Let me know if there's anything else you'd need help with in the meantime and I hope you have a good New Year Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,206
Thanks: 6,467
Fixes: 1,068
Registered: ‎21-04-2017

Re: Payment not taken this month.

Hiya @shazzbot As an update on this I forgot to add another reply to your ticket before I left the office, your bill won’t generate tomorrow as it’s not a day we generate bills on for anyone, but it should be available on the 1st.

I’ll follow things up on the 2nd either way as I’m out of the office now for the next 2 days. 

Happy new year for tomorrow, there’s only 1 day left of this decade!

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
shazzbot
Dabbler
Posts: 13
Thanks: 4
Registered: ‎10-04-2019

Re: Payment not taken this month.

Awesome thank you and happy new year to you and yours xx
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,206
Thanks: 6,467
Fixes: 1,068
Registered: ‎21-04-2017

Re: Payment not taken this month.

Fix

Cheers, no problem. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
shazzbot
Dabbler
Posts: 13
Thanks: 4
Registered: ‎10-04-2019

Re: Payment not taken this month.

Bill has now been generated, thank you for all your help 😍
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,206
Thanks: 6,467
Fixes: 1,068
Registered: ‎21-04-2017

Re: Payment not taken this month.

Excellent, no problem @shazzbot

Let us know if there's anything else you'd need help with. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team