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Payment not showing on Bank Statement

Menace65
Aspiring Pro
Posts: 165
Thanks: 36
Fixes: 3
Registered: ‎03-09-2018

Payment not showing on Bank Statement

I paid my bill on the 19th Oct, and it's not showing on my Bank Statement, did you take it?

All the best

96 REPLIES 96
Plusnet Help Team
Plusnet Help Team
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Registered: ‎06-08-2018

Re: Payment not showing on Bank Statement

Hi @Menace65,

Thank you for getting in touch.

As the information I need to provide you in regards to your bill is account specific, I have created a ticket on your account. You can access it here.

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional
Menace65
Aspiring Pro
Posts: 165
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Registered: ‎03-09-2018

Re: Payment not showing on Bank Statement

Thank You

 

Have a great weekend

Plusnet Help Team
Plusnet Help Team
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Registered: ‎06-08-2018

Re: Payment not showing on Bank Statement

No problem @Menace65, you too.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional
Menace65
Aspiring Pro
Posts: 165
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Registered: ‎03-09-2018

Re: Payment not showing on Bank Statement

The money was taken from my bank account yesterday 6th November

Date of transaction: Friday 19 October 2018

 

Why has it taken so long, Now I'm broke until the 21st November

 

Was the 6th Nov bill taken as well?

 

 

 

 

Plusnet Help Team
Plusnet Help Team
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Registered: ‎26-03-2018

Re: Payment not showing on Bank Statement

Hi @Menace65 

 

We are looking into this as there appears to be a few discrepancies. 

 

We will update this thread accordingly once this has been completed. 

 

Sorry for the inconvenience this may have caused you. 

 

Thanks, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
flanzm
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Registered: ‎20-04-2016

Re: Payment not showing on Bank Statement

@MasterOfReality I've got the same problem - my bill says the Direct Debit should be taken on 2nd November, as of today (9th November) it hasn't been taken from my bank account.

For the last 14 years you've taken the direct debit on exactly the correct date, but something now seems to have gone wrong.

Community Veteran
Posts: 1,250
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Registered: ‎01-08-2007

Re: Payment not showing on Bank Statement

Exactly the same here @flanzm and @MasterOfReality. Always goes out around the 1st of the month and email says:
"We'll soon be taking a payment of £XX.XX for your service. This will leave your account on or after 2nd November 2018."

Just checked again and it still hasn't left my bank account.

Plusnet user since November 2003
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jgb
Aspiring Pro
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Re: Payment not showing on Bank Statement

@Mad_Moggies

Exactly the same here. Should have been taken from my bank on 2nd but nothing so far. Just one of the billing issues I have raised in a ticket. 

jamesanstee
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Registered: ‎20-04-2012

Re: Payment not showing on Bank Statement

My october bill was paid on the 20th oct 2 weeks passed and the debit card payment was still pending then got returned because plusnets billing system failed to claim the payment with the bank but finally got taken last weekend , This months bill was a day late coming through but will see if this months goes through like it's supposed too.

Plusnet Alumni (retired) Satss
Plusnet Alumni (retired)
Posts: 438
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Re: Payment not showing on Bank Statement

Hi @flanzm sorry to hear your bill is delayed. I have responded via a ticket on your account here

 

 

 

@Mad_Moggies sorry to hear that you also are experiencing the same issue. I'm afraid I am not able to locate your account with the details on your page- can you please private message this over so I can look into this further

 

 

 

@jgb I apologise this issue has affected you also, I have responded further here

 

 

@jamesanstee, I am sorry to hear about the issues you have experienced with your billing prior to this, I have updated you further on this months bill here

 

 

Should you all have any further questions about this please do not hesitate to get back to us.

 

 

 

 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Satss
 Plusnet Help Team

jgb
Aspiring Pro
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Re: Payment not showing on Bank Statement

@Satss

Thank you, but you are referring to the wrong bill!

The bill where no payment has been taken was that produced on 26 October (a somewhat late 7 October bill). The email that I received said it should be taken on 2 November and it has still to be taken from my bank account.

The 7 November bill showed my account to be in credit and so no monies are to be taken. Please see Question #182854192 regarding the problems with this bill. I am still waiting for a substantive response to that question.

 

Plusnet Help Team
Plusnet Help Team
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Re: Payment not showing on Bank Statement

Hi @jgb, this is currently with our billing team and we have added these comments to get a full picture. We'll update you once we have more.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Community Veteran
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Registered: ‎01-08-2007

Re: Payment not showing on Bank Statement

@Satss PMd you earlier today with my account name.

 

Plusnet user since November 2003
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Community Veteran
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Re: Payment not showing on Bank Statement

I've just checked this morning, after the weekend, and my October statement payment due to be taken 2nd November has STILL not been collected from my bank account via Direct Debit.

What will happen if it's not been taken when the 14 days limit for payments is reached? I don't want to find a late payment charge has been added through no fault of mine!

OTOH, there's no indication on my Plusnet account that the payment hasn't gone through.

Plusnet user since November 2003
Unlimited Fibre Extra and Unlimited UK & Mobile Calls
Mac OSX and Firefox user with latest versions of both