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Payment failed - cannot make late payment on online payment system

Mcginljo
Interested
Posts: 2
Registered: ‎09-10-2018

Payment failed - cannot make late payment on online payment system

My most recent direct debit payment (29/01/2019) failed, as I did not have enough funds in the relevant account at the time. I am trying to make the late payment today using the online payment system (https://www.plus.net/pay) but it is not working for me. I want to get the bill paid as soon as possible without my service being restricted. 

Is there some other way I can pay this bill? When I called I was on hold for quite a long time, so it was not viable to remain on the line during my work day.

 

1 REPLY 1
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Payment failed - cannot make late payment on online payment system

Hello @Mcginljo,

 

Thanks for getting in touch.

I am very sorry to hear you are having trouble with making a payment and I apologise for the inconvenience caused.

I have checked over your account and it seems yours has been affected by a teething issue originating from our billing upgrade. I have passed your information along to our incident management team to roll a fix out on the account once created.

 

Thank you.