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Payment details redirect on the portal

ClaretMatt
Grafter
Posts: 79
Registered: 28-08-2009

Payment details redirect on the portal

Hi
I know this is an issue some folks have from the discussion over at TBB but I was hoping for a PN response.
When I sign in to the portal, I am redirected and prompted to input my payment details every time.  I've tried putting new details in to make it go away but so far I have been unsuccessful.  Is there any way to fix this glitch?
8 REPLIES
ClaretMatt
Grafter
Posts: 79
Registered: 28-08-2009

Re: Payment details redirect on the portal

Anyone home?  Cheesy
Moderator
Moderator
Posts: 26,430
Thanks: 1,457
Fixes: 83
Registered: 14-04-2007

Re: Payment details redirect on the portal

My daughter's account is the same so I would be interested in a solution.
I've therefore moved this thread to Accounts and Billing to raise it's profile.

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Mayfly
Pro
Posts: 1,127
Thanks: 100
Fixes: 1
Registered: 04-06-2009

Re: Payment details redirect on the portal

I have this problem  - mine started when I moved my DDs to another bank at the beginning of the year. There was a thread some time ago about it but I can't find it now.
davidj66
Rising Star
Posts: 612
Thanks: 31
Fixes: 1
Registered: 04-09-2008

Re: Payment details redirect on the portal

As per Mayfly -it started happening for me when I changed bank acc. for  DD
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Payment details redirect on the portal

This is open as problem 75805, I'll get this raised for the next meeting discussing problems. @ClaretMatt, your forum account is linked to a destroyed account, could you please drop me a PM with your current Plusnet username please so I can get you added to the problem as well?
ClaretMatt
Grafter
Posts: 79
Registered: 28-08-2009

Re: Payment details redirect on the portal

Is there any fix for this problem yet?  I was never added to the problem.
Mayfly
Pro
Posts: 1,127
Thanks: 100
Fixes: 1
Registered: 04-06-2009

Re: Payment details redirect on the portal

No I still get diverted to the payments page first.
jetstar
Grafter
Posts: 56
Thanks: 2
Registered: 19-11-2010

Re: Payment details redirect on the portal

This also happens to me every time I sign in, only started when my payment details were updated, infact its about 2 years ago that I raised this with Plusnet and advised the issue was referred to the development team to fix. I used to get the member center page every time.