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Payment details redirect on the portal
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- Re: Payment details redirect on the portal
Payment details redirect on the portal
10-12-2013 6:39 PM
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Hi
I know this is an issue some folks have from the discussion over at TBB but I was hoping for a PN response.
When I sign in to the portal, I am redirected and prompted to input my payment details every time. I've tried putting new details in to make it go away but so far I have been unsuccessful. Is there any way to fix this glitch?
I know this is an issue some folks have from the discussion over at TBB but I was hoping for a PN response.
When I sign in to the portal, I am redirected and prompted to input my payment details every time. I've tried putting new details in to make it go away but so far I have been unsuccessful. Is there any way to fix this glitch?
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Re: Payment details redirect on the portal
12-12-2013 7:03 AM
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Anyone home?
Message 2 of 9
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Re: Payment details redirect on the portal
12-12-2013 1:38 PM
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My daughter's account is the same so I would be interested in a solution.
I've therefore moved this thread to Accounts and Billing to raise it's profile.
I've therefore moved this thread to Accounts and Billing to raise it's profile.
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Message 3 of 9
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Re: Payment details redirect on the portal
12-12-2013 2:17 PM
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I have this problem - mine started when I moved my DDs to another bank at the beginning of the year. There was a thread some time ago about it but I can't find it now.
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Re: Payment details redirect on the portal
13-12-2013 11:51 AM
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As per Mayfly -it started happening for me when I changed bank acc. for DD
Message 5 of 9
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Re: Payment details redirect on the portal
13-12-2013 1:41 PM
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This is open as problem 75805, I'll get this raised for the next meeting discussing problems. @ClaretMatt, your forum account is linked to a destroyed account, could you please drop me a PM with your current Plusnet username please so I can get you added to the problem as well?
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Re: Payment details redirect on the portal
01-02-2014 8:11 AM
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Is there any fix for this problem yet? I was never added to the problem.
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Re: Payment details redirect on the portal
01-02-2014 11:46 AM
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No I still get diverted to the payments page first.
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Re: Payment details redirect on the portal
01-02-2014 10:14 PM
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This also happens to me every time I sign in, only started when my payment details were updated, infact its about 2 years ago that I raised this with Plusnet and advised the issue was referred to the development team to fix. I used to get the member center page every time.
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