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Payment details redirect on the portal

ClaretMatt
Grafter
Posts: 79
Registered: ‎28-08-2009

Payment details redirect on the portal

Hi
I know this is an issue some folks have from the discussion over at TBB but I was hoping for a PN response.
When I sign in to the portal, I am redirected and prompted to input my payment details every time.  I've tried putting new details in to make it go away but so far I have been unsuccessful.  Is there any way to fix this glitch?
8 REPLIES 8
ClaretMatt
Grafter
Posts: 79
Registered: ‎28-08-2009

Re: Payment details redirect on the portal

Anyone home?  Cheesy
Moderator
Moderator
Posts: 28,743
Thanks: 2,635
Fixes: 365
Registered: ‎14-04-2007

Re: Payment details redirect on the portal

My daughter's account is the same so I would be interested in a solution.
I've therefore moved this thread to Accounts and Billing to raise it's profile.

Customer and Forum Moderator. Windows 10 Firefox 72.0.2 (64-bit)

Life is tough enough without adding Linux into the mix.
Mayfly
Pro
Posts: 1,286
Thanks: 157
Fixes: 1
Registered: ‎04-06-2009

Re: Payment details redirect on the portal

I have this problem  - mine started when I moved my DDs to another bank at the beginning of the year. There was a thread some time ago about it but I can't find it now.
davidj66
Aspiring Pro
Posts: 655
Thanks: 41
Fixes: 3
Registered: ‎04-09-2008

Re: Payment details redirect on the portal

As per Mayfly -it started happening for me when I changed bank acc. for  DD
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Payment details redirect on the portal

This is open as problem 75805, I'll get this raised for the next meeting discussing problems. @ClaretMatt, your forum account is linked to a destroyed account, could you please drop me a PM with your current Plusnet username please so I can get you added to the problem as well?
Highlighted
ClaretMatt
Grafter
Posts: 79
Registered: ‎28-08-2009

Re: Payment details redirect on the portal

Is there any fix for this problem yet?  I was never added to the problem.
Mayfly
Pro
Posts: 1,286
Thanks: 157
Fixes: 1
Registered: ‎04-06-2009

Re: Payment details redirect on the portal

No I still get diverted to the payments page first.
jetstar
Grafter
Posts: 57
Thanks: 2
Registered: ‎19-11-2010

Re: Payment details redirect on the portal

This also happens to me every time I sign in, only started when my payment details were updated, infact its about 2 years ago that I raised this with Plusnet and advised the issue was referred to the development team to fix. I used to get the member center page every time.