I have enquired to plusnet to change the date of my direct debit payment but they tell me it is impossible. Other companies have been very accommodating when I did this so that payments would be made around payday to make sure they get paid. Plusnet will not do this but they are quick enough to complain if payment is late so plusnet allow your customers to pay when it is most convenient for them and prevent these issues occurring.
Unfortunately it is correct that it's not possible for us to change billing dates on accounts currently, due to the capabilities of our current billing system.
While I appreciate this situation is certainly less than ideal, we're hoping to be able to offer this functionality in future. However I'm sorry to say there is currently no estimated date as to when this will be.
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