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Payment date and name change

Posts: 22
Thanks: 2
Registered: ‎07-04-2020

Payment date and name change

My bills are still showing an incorrect name even though the last customer service person I spoke to corrected the account.

Also I cannot see how to change the payment date/direct debt date. I need to move it to the end of every month due to a new job and pay day

Community Gaffer
Community Gaffer
Posts: 26,474
Thanks: 10,121
Fixes: 1,587
Registered: ‎21-04-2017

Re: Payment date and name change


Thanks for your post @RyanL987

I'm sorry to see your bills are showing the wrong name.

From what I can see the adviser corrected this in our main account system, but not in the billing system. 

I've updated it for you now but it won't take effect until your next bill's produced.

You can change your bill date by going Here. If you don't see a change payment button at the bottom of the page, try zooming out via your web browser. When choosing a bill date, I'd bear in mind that if you pay by direct debit, the payment will leave the bank around 5 working days after we've produced your bill on your bill date.

Let me know if you need further help.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi