I'm sorry to see your bills are showing the wrong name.
From what I can see the adviser corrected this in our main account system, but not in the billing system.
I've updated it for you now but it won't take effect until your next bill's produced.
You can change your bill date by going Here. If you don't see a change payment button at the bottom of the page, try zooming out via your web browser. When choosing a bill date, I'd bear in mind that if you pay by direct debit, the payment will leave the bank around 5 working days after we've produced your bill on your bill date.
Let me know if you need further help.
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.