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Payment confirmation being a bit silly

Kwak
Rising Star
Posts: 137
Thanks: 11
Registered: ‎05-11-2007

Payment confirmation being a bit silly

Been getting a "Payment Confirmation" email sent every day (sometimes more than once a day) for over a week now...

 

And not only that, it says it's for the period starting ".. November"... !

 

I don't think I'm being multi charged but it's a bit worrying and obviously something is wrong.

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,598
Thanks: 10,341
Fixes: 1,603
Registered: ‎21-04-2017

Re: Payment confirmation being a bit silly

Thanks for your post @Kwak I'm sorry for the numerous duplicated billing emails you've received. I've discussed this with a colleague from our billing team and the good news is that this isn't affecting your actual account billing as the system which sends out the notifications is different from the system that generates your bills.

I've raised this for further investigation, however I'm afraid I'd be unable to advise when this will be sorted but we'll work as quickly as we can to. It's possible this may resolve itself by your next bill date though if we don't fix it sooner.

Apologies for any inconvenience this causes, and let us know how it goes.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet