Payment Problem
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Payment Problem
12-02-2020 11:34 AM
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You've contacted me twice in the last couple weeks concerning updating my payment method. I've done that twice but there seems to be some problem, I received a text message today asking for payment. Can you check on that and tell me what's wrong.
Thanks
Re: Payment Problem
12-02-2020 12:52 PM
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This topic has been moved from Fibre Broadband to Accounts/Billing.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Payment Problem
14-02-2020 6:31 PM
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Hi @Topsy,
I'm sorry that there was a problem with setting up your payment method and for any inconvenience that this has caused you. Having looked into this, I'm not quite sure why the previous attempts to add the payment method didn't work. However, I can see that you have now cleared the outstanding balance and the latest attempt to save the payment method on the account has been successful. Your payments should be taken automatically moving forward.
Re: Payment Problem
14-02-2020 6:38 PM
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Are the billing systems back online as when i phoned at 4-30pm i was told all the billing systems are down and was told that they were considering rolling back to the old system until all the issues were resolved is this true?
Re: Payment Problem
17-02-2020 7:26 PM
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Hi @jamesanstee, I am sorry that you we were having some issues when you called. Did you get your issue resolved? If not please do get back to us and we would be happy to assist. - Lauren
Re: Payment Problem
17-02-2020 8:10 PM
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Issue never got resolved and constantly getting messed about i have decided enough was enough i have given my notice and will be migrating away from plusnet already have my go live date with new provider and it cannot come soon enough .
Re: Payment Problem
17-02-2020 8:55 PM
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I am really sorry to hear you feel that way and have subsequently now decided to leave us. If you do change your mind please be assured that I would really like to help and put things right for you.
Re: Payment Problem
19-02-2020 1:13 AM
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Not going to be changing my mind im leaving plusnet at the end of this month. Honestly think plusnet have had ample time to get the billing issues sorted so don't matter what deal plusnet try and offer me to stay im still leaving end of the month to go with my new provider.
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