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Paying upfront

Surfer
Grafter
Posts: 225
Registered: 11-06-2008

Paying upfront

For the past two years I have made an upfront annual payment. by debit card  I woudl like to do the same again this year.  Can one of the mods please arrange this as the call centre will not allow it.  Many thanks.
13 REPLIES
Community Veteran
Posts: 26,678
Thanks: 900
Fixes: 10
Registered: 10-04-2007

Re: Paying upfront

You don't mean one of the mods - they are just ordinary Plusnet users - you need one of the Plusnet Digital Care Team.
jelv (a.k.a Spoon Whittler)
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Surfer
Grafter
Posts: 225
Registered: 11-06-2008

Re: Paying upfront

Thanks hopefully one of them wil be along soon.
Plusnet Help Team
Plusnet Help Team
Posts: 13,253
Thanks: 197
Fixes: 62
Registered: 27-04-2007

Re: Paying upfront

Surfer,
I'll take a look at this and drop you a PM.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Surfer
Grafter
Posts: 225
Registered: 11-06-2008

Re: Paying upfront

Thanks Adam I have raised a support question.
Plusnet Help Team
Plusnet Help Team
Posts: 13,253
Thanks: 197
Fixes: 62
Registered: 27-04-2007

Re: Paying upfront

No problem, I take it all is in order from your point of view.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Surfer
Grafter
Posts: 225
Registered: 11-06-2008

Re: Paying upfront

Thanks paid now, but they are still debiting my account this month.  Can you please advise them not to debit it again.
Plusnet Help Team
Plusnet Help Team
Posts: 13,253
Thanks: 197
Fixes: 62
Registered: 27-04-2007

Re: Paying upfront

have you been debited or just received an advanced notification of billing?
If its the latter I have warned that this would still happen but the payment won't be taken.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Surfer
Grafter
Posts: 225
Registered: 11-06-2008

Re: Paying upfront

Due to leave my account tomorrow, but not to fussed as the amount is very small.  Hopefully no more debits from the account though.  Thanks.
Plusnet Help Team
Plusnet Help Team
Posts: 13,253
Thanks: 197
Fixes: 62
Registered: 27-04-2007

Re: Paying upfront

I can't honestly see why that invoice is pending. I'll dig deeper and even though the amount is small I will make sure it gets refunded ASAP.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Surfer
Grafter
Posts: 225
Registered: 11-06-2008

Re: Paying upfront

Don't worry about a refund as it is less than £4.  Saves you a hassle just as long as the acount is not debited next month.  Smiley.
Plusnet Help Team
Plusnet Help Team
Posts: 13,253
Thanks: 197
Fixes: 62
Registered: 27-04-2007

Re: Paying upfront

It's really no hassle Smiley I'll stay good to my word.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Surfer
Grafter
Posts: 225
Registered: 11-06-2008

Re: Paying upfront

Thanks for all your help. Cheers
Plusnet Help Team
Plusnet Help Team
Posts: 13,253
Thanks: 197
Fixes: 62
Registered: 27-04-2007

Re: Paying upfront

Not a problem Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team