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Paying twice
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Paying twice
31-07-2013 9:27 PM
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Hi
I was on madasafish for years and recently changed over to Plusnet. On the 12 July I paid madasafish £47.97 for my broadband and phone and when I changed over to plusnet on 29 July I paid £33.98 (including new router)
Can someone please tell me why I have to pay twice in the same month, seeing that madasafish is run by Plusnet anyway
cheers
frank
I was on madasafish for years and recently changed over to Plusnet. On the 12 July I paid madasafish £47.97 for my broadband and phone and when I changed over to plusnet on 29 July I paid £33.98 (including new router)
Can someone please tell me why I have to pay twice in the same month, seeing that madasafish is run by Plusnet anyway
cheers
frank
Message 1 of 8
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Re: Paying twice
02-08-2013 5:04 AM
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One paid monthly in arrears and the other monthly in advance ?
Just an idea.
Just an idea.
Message 2 of 8
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Re: Paying twice
02-08-2013 6:26 AM
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cheers promod
Is there a Plusnet rep on here that can give a definitive answer? Cheers
frank
Is there a Plusnet rep on here that can give a definitive answer? Cheers
frank
Message 3 of 8
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Re: Paying twice
02-08-2013 1:17 PM
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Hi there,
Apologies as that appears to have been overlooked as part of the transfer, I'll make sure that gets sorted for you.
I'm contacting the agent that dealt with the account transfer to get that sorted out so we'll be in touch with some info regarding if a refund is needed, amounts etc.
Adam
Apologies as that appears to have been overlooked as part of the transfer, I'll make sure that gets sorted for you.
I'm contacting the agent that dealt with the account transfer to get that sorted out so we'll be in touch with some info regarding if a refund is needed, amounts etc.
Adam
Message 4 of 8
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Re: Paying twice
02-08-2013 4:32 PM
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Thank you Adam, appreciated.
frank
frank
Message 5 of 8
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Re: Paying twice
05-08-2013 9:36 AM
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Hi Adam,
just over £11 went back into my account so I'm assuming that is the result of your input, so thank you for that
I have a DD set up for madasafish that is still live and I've noticed on my internet banking that PN is there but is blank. Do I have to cancel my madasafish DD now? and will the PN DD be set up automatically?
Cheers
frank
just over £11 went back into my account so I'm assuming that is the result of your input, so thank you for that
I have a DD set up for madasafish that is still live and I've noticed on my internet banking that PN is there but is blank. Do I have to cancel my madasafish DD now? and will the PN DD be set up automatically?
Cheers
frank
Message 6 of 8
(648 Views)
Re: Paying twice
05-08-2013 2:21 PM
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Hi there,
Just checked your PN account and the DD is on there live, so everything should be alright there? If you're not using the MAAF one any more that should be fine to cancel.
Just checked your PN account and the DD is on there live, so everything should be alright there? If you're not using the MAAF one any more that should be fine to cancel.
Message 7 of 8
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Re: Paying twice
05-08-2013 6:13 PM
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Hi Matt
thanks for the info
cheers
frank
thanks for the info
cheers
frank
Message 8 of 8
(648 Views)
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