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Paying for fibre unlimited but only getting standard broadband

cathym
Interested
Posts: 1
Registered: ‎30-03-2020

Paying for fibre unlimited but only getting standard broadband

I have been paying for Unlimited Fibre on my account for over a year now.  I had an engineer come out late last year who pointed out that I didn't have fibre, just standard broadband.  I called the helpline and was assured this would be fixed and that I would also get a refund for the time I have been paying for fibre but not had it provided.  This hasn't happened yet.   I would like to know how I get it sorted?

Thank you.

1 REPLY 1
dvorak
Moderator
Moderator
Posts: 28,416
Thanks: 6,248
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Registered: ‎11-01-2008

Re: Paying for fibre unlimited but only getting standard broadband


Moderators Note


This topic has been moved from Fibre to My Account / Billing

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