I have been paying for Unlimited Fibre on my account for over a year now. I had an engineer come out late last year who pointed out that I didn't have fibre, just standard broadband. I called the helpline and was assured this would be fixed and that I would also get a refund for the time I have been paying for fibre but not had it provided. This hasn't happened yet. I would like to know how I get it sorted?
Thank you.
