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Paying final bill from abroad

ddph1410
Newbie
Posts: 4
Registered: ‎12-12-2019

Paying final bill from abroad

Hi,

I received my final bill three weeks ago but I cannot pay it as my account is closed and the line given cannot be contacted from another country. I tried to ask the support chat for help but they redirected me to the line number and I also asked someone on another support number (not the one given for the bill) of Plusnet, but he couldn’t help me on this and told me someone was supposed to contact me by mail. It’s now been a week and I received no mail. What should I do Huh 

8 REPLIES 8
OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Paying final bill from abroad

Hi there, @ddph1410

 

I'm sorry to hear this. Can you please confirm the country you are attempting to call from? 

 

Kind Regards

 

ddph1410
Newbie
Posts: 4
Registered: ‎12-12-2019

Re: Paying final bill from abroad

I'm trying to call from France this number : 0800 077 8488 for the final cancellation fees.

Beyhive
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 722
Fixes: 43
Registered: ‎25-02-2019

Re: Paying final bill from abroad

Hi @ddph1410,

 

You can contact us from abroad by dialling the following number:

+44 345 140 0200

 

I have created a ticket on your account to address the outstanding payment query. Please click here to view my response.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team
ddph1410
Newbie
Posts: 4
Registered: ‎12-12-2019

Re: Paying final bill from abroad

I did try to contact them previously and now again. They can’t take the payment from this line. Can’t this procedure be done by mail or something ?

Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Paying final bill from abroad

Hello @ddph1410,

We wouldn't be able to take payment as per this information confirmed here.

 

Thanks.

 

ddph1410
Newbie
Posts: 4
Registered: ‎12-12-2019

Re: Paying final bill from abroad

The old number is back up and given in the ticket as a new message. Please contact ASAP so we can sort it out this rapidly.

dvorak
Moderator
Moderator
Posts: 28,520
Thanks: 6,306
Fixes: 1,459
Registered: ‎11-01-2008

Re: Paying final bill from abroad


Moderators Note


This topic has been moved from ADSL Broadband to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Beyhive
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 722
Fixes: 43
Registered: ‎25-02-2019

Re: Paying final bill from abroad

Hi @ddph1410,

 

Please find my response by clicking here

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team