Paying final bill from abroad
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Paying final bill from abroad
12-12-2019 8:25 AM
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Hi,
I received my final bill three weeks ago but I cannot pay it as my account is closed and the line given cannot be contacted from another country. I tried to ask the support chat for help but they redirected me to the line number and I also asked someone on another support number (not the one given for the bill) of Plusnet, but he couldn’t help me on this and told me someone was supposed to contact me by mail. It’s now been a week and I received no mail. What should I do
Re: Paying final bill from abroad
12-12-2019 2:11 PM
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Hi there, @ddph1410
I'm sorry to hear this. Can you please confirm the country you are attempting to call from?
Kind Regards
Re: Paying final bill from abroad
12-12-2019 2:31 PM
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I'm trying to call from France this number : 0800 077 8488 for the final cancellation fees.
Re: Paying final bill from abroad
12-12-2019 5:58 PM
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Re: Paying final bill from abroad
12-12-2019 6:21 PM
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I did try to contact them previously and now again. They can’t take the payment from this line. Can’t this procedure be done by mail or something ?
Re: Paying final bill from abroad
13-12-2019 10:39 AM
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Re: Paying final bill from abroad
13-12-2019 10:58 AM
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The old number is back up and given in the ticket as a new message. Please contact ASAP so we can sort it out this rapidly.
Re: Paying final bill from abroad
13-12-2019 11:03 AM
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Moderators Note
This topic has been moved from ADSL Broadband to My Account / Billing
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Paying final bill from abroad
13-12-2019 4:15 PM
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