Pay as you go
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- Re: Pay as you go
08-08-2016 2:32 PM
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Hi
I wonder if someone at Plusnet can help. I have a number of accounts with Plusnet, 5 in total. Two of them have quite a large number of referrals associated with them (100's). One of my accounts with referrals is a pay as you go, the second account that also has a large number of referrals is in the process of being changed to a pay as you go account as I do not require Phone or broadband on that line now also. I am worried that there may be a possibility that these accounts may deleted resulting in me loosing my very hard earned referrals. Is there a way of me protecting my referrals on these two accounts maybe by making a payment for them? Or are pay as you go accounts safe from deletion?
Many thanks
John
Fixed! Go to the fix.
Re: Pay as you go
08-08-2016 3:09 PM
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Can you let me know the specific account in question via PM?
Understandably searching your details comes up with multiple matches.
Matty
09-08-2016 11:50 AM
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For clarification, this should be sorted now.
Re: Pay as you go
09-08-2016 2:24 PM
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Top rapid helpful support as always. Very grateful for your help Matty.
Re: Pay as you go
15-09-2016 1:17 PM
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I am hoping you pick this up Matty. I sent you a PM regarding my bank details being deleted from my account that you kindly converted into a payg but you may not have got it as I got no response. I promptly re entered my bank details but due referral payments for (both) my accounts have not been pay this month, and they are usually paid into my bank account on either the 4th or the 6th of each month. I can understand why payment for the account xx***** might be late, but not the co********. Can you have a quick look to see if there is a problem with them.
Thanks
Re: Pay as you go
19-09-2016 1:50 PM
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Can anyone else at Plusnet help me with this new problem please?
Re: Pay as you go
20-09-2016 12:43 AM - edited 20-09-2016 1:35 PM
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Hey there. Can you PM me your username(s) and I'll be happy to look into it for you tomorrow.
[Edit]
Thanks for your PM and for your patience
I can see that your direct debit is all set up on both accounts, and your referral credits had been issued to your bank account on the 1st September for both. This should have been processed by the bank within 5-10 working days so they should have arrived by now.
Leave this with me, I'm going to speak with our billing team. We might possibly need to see a copy of your bank statement (deleting any sensitive information as required) via a ticket to your account. But I'll confirm shortly.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Pay as you go
20-09-2016 1:29 PM
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Thanks - sent.
Re: Pay as you go
20-09-2016 2:56 PM
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Our billing team have advised me that there was an issue in processing the refunds via direct debit last month. It's just been discovered this morning and put right, so you should see your credits in your account within the next 10 working days.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Pay as you go
20-09-2016 4:21 PM
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Wonderful. Thanks for your help Anoush!
Re: Pay as you go
20-09-2016 5:43 PM
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No problem Let us know if you have any further issues or queries.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Pay as you go
03-10-2016 3:14 PM
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Hi Plusnet
Unfortunately there still seems to be a problem. Both my referral accounts will not show my referrals and an invoice has not been generated for either account for this month. When I try to access my referral lists I get the following message:
-----------------------------------
Service Unavailable
The service is temporarily unavailable. Please try again later.
---------------------------------------------------------------------------
I have been getting this message for several days now but I have been hoping it would sort itself out.
Thanks for your help.
Re: Pay as you go
03-10-2016 9:12 PM
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I'm sorry I didn't get back to you sooner. I was on calls all day and my shift is about to finish now. Leave this with me and I'll look into it within the next 48 hours.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Pay as you go
03-10-2016 11:56 PM
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Your a topman Anoush! Thanks for your support.
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