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Pause PlusNet service due to furlough?

FIXED
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Newbie
Posts: 1
Registered: ‎11-05-2020

Pause PlusNet service due to furlough?

I have been trying to contact Customer Service for two weeks now, both via on-line chat and on the phone to no avail.

I was furloughed from my employer for 12 weeks from 20th April and am unable to make payments during that time.

 

Can PlusNet waive my charges for this period?

2 REPLIES 2
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Plusnet Help Team
Plusnet Help Team
Posts: 81
Thanks: 12
Fixes: 4
Registered: ‎08-04-2020

Re: Pause PlusNet service due to furlough?

Fix

Hi there @nollag2006, I am so sorry to hear about your situation.

 

I've raised a support ticket regarding this on your account, which you can read by logging in here.

 

Once you have had a chance to read and respond I'll be happy to get things sorted for you. Smiley

 Jess Moore
 Plusnet Help Team
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Aspiring Pro
Posts: 225
Thanks: 82
Fixes: 1
Registered: ‎23-09-2018

Re: Pause PlusNet service due to furlough?

Hi , for future reference " on-line chat " has been closed down for several months now ,, But PN have not updated the Page still 🤔

24/01/20 https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-IS-CLOSED-advance-notice-for-general-chat/m...

and today 11/05/20 still showing