Pause PlusNet service due to furlough?

[#1]

I have been trying to contact Customer Service for two weeks now, both via on-line chat and on the phone to no avail.

I was furloughed from my employer for 12 weeks from 20th April and am unable to make payments during that time.

Can PlusNet waive my charges for this period?

[#2 · Accepted solution]

Hi there @nollag2006, I am so sorry to hear about your situation.

I've raised a support ticket regarding this on your account, which you can read by logging in here.

Once you have had a chance to read and respond I'll be happy to get things sorted for you.

[#3]

Hi , for future reference " on-line chat " has been closed down for several months now ,, But PN have not updated the Page still 🤔

24/01/20 https://community.plus.net/t5/Plusnet-Feedback/Live-Chat-IS-CLOSED-advance-notice-for-general-chat/m...

and today 11/05/20 still showing