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Paid nothing since July!! Billing discount applied in error.

LindaB0
Grafter
Posts: 26
Thanks: 4
Fixes: 1
Registered: ‎04-11-2015

Paid nothing since July!! Billing discount applied in error.

Following my complaint on the forum re incorrect billing since new contract in March 22, the issues raised in question 221923720 + 221923893 were eventually addressed and I received a correct bill in June 22 reimbursing me for errors and adjusting discounts.

HOWEVER in July, August, September and October I received a discount on my Line Rental/BB/anytime calls package resulting in me paying NOTHING.

as per my contract my complete package is £23.13 a month but this is being discounted in error.

 

PLEASE can someone look into this again. I don’t know how much more I can take of computer errors.

1 REPLY 1
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 131
Registered: ‎07-12-2017

Re: Paid nothing since July!! Billing discount applied in error.

Hiya @LindaB0, thanks for getting in touch on our forums! I'm so sorry for the concerns over your bill, sounds like you've had a nightmare to be honest!

 

I tried to call but got your voicemail, I'm sorry if it was a bad time and so I have provided a more detailed response on your account here for you: https://www.plus.net/wizard/?p=view_question&id=228299740

 

I'll try you again tomorrow or you can get back to me on the ticket I've linked you to Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team