Paid next months bill today, but leaving on Monday.

[#1]

I just want to double check my assumptions on billing are correct?

Basically, the Direct Debit for 14th April to 13th May for my Plusnet services has been taken today, however I am leaving Plusnet on Monday.

I am out of contract, moving to BT and have no additional costs (such as calls), to be accounted for, so I am assuming that I will receive a refund for the period 16th April to the 13th May.

Is that correct and how long should I expect to wait?

Will the refund be returned to my bank?

[#2 · Accepted solution]

If you leave your DD active, your refund should be credited your bank account.  If you cancel your DD, PN will send you a cheque, and I understand that they normally promise to do so within 30 days of your account being closed.  However, PN are well-known for billing customers who've left, so hopefully by posting here one of the helpful PN staff who read our posts will make sure this doesn't happen in your case.

[#3]

Thanks for this info, very helpful. 

[#4]

Hi there.

I'm sorry to hear you're leaving us.

As @Jonpe has advised we'll provide you with a pro-rata refund back to your direct debit once it has completed the processing of your invoice.

Let us know if you need any further assistance.