Paid bill but restrictions still up
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- Re: Paid bill but restrictions still up
27-11-2018 11:42 AM - edited 27-11-2018 1:37 PM
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Fixed! Go to the fix.
Re: Paid bill but restrictions still up
27-11-2018 4:56 PM
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Hi @Seeker1, thanks for your post.
We are aware of an issue affecting a small number of customers, whereby the 'failed payment' splash screen is not removing correctly, despite payment being made or an arrangement being put in place.
We're working to get it resolved, however, it does seem that in some cases it is resolving itself.
It looks like, from what you have said, that the issue seems to be resolving for you.
Are you sill experiencing any issues with browsing?
Re: Paid bill but restrictions still up
27-11-2018 5:08 PM - edited 27-11-2018 5:22 PM
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It does look like it's working better though.
Edit: think I found problem speed has dropped to 3.4mbps
Re: Paid bill but restrictions still up
29-11-2018 3:44 AM
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Re: Paid bill but restrictions still up
29-11-2018 1:13 PM
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Re: Paid bill but restrictions still up
29-11-2018 1:26 PM
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I understand it's a problem in the system and nobody's fault.
There are people angry, and I'm not really one of them. I just hope it gets fixed soon. Gonna keep trying to view that ticket
Re: Paid bill but restrictions still up
29-11-2018 4:09 PM
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Re: Paid bill but restrictions still up
30-11-2018 10:00 AM - edited 30-11-2018 10:09 AM
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Going to need a fast response too because I got like 2 or 3 days left to pay it.
Re: Paid bill but restrictions still up
30-11-2018 10:21 AM
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30-11-2018 10:27 AM
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Hello @Seeker1,
Thank you for getting back to us so quickly. I would suggest in this case to give our Customer Support team a ring so they can take a one-off payment from yourself and set up an alternative automatic payment again. You can reach them on 0800 432 0200, there is currently 15 minute wait or www.plus.net/pay if you can access this link.
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