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Paid LRS but being charged monthy rental fee.

SteveR
Hooked
Posts: 7
Thanks: 2
Fixes: 1
Registered: ‎16-09-2016

Paid LRS but being charged monthy rental fee.

Hi 

I paid my LRS over the phone on 12/11/2019 but even though it is shown correctly on my November bill the November and December bills are showing rental charges of £18.99 per month.

Could someone from Plusnet check this for me please.

Regards

Stephen

3 REPLIES 3
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,367
Thanks: 9,245
Fixes: 1,481
Registered: ‎21-04-2017

Re: Paid LRS but being charged monthy rental fee.

Hi @SteveR I'm sorry to see you've been charged line rental the past two months following renewing line rental saver. I'm taking steps to resolve this and I've added a reply to a support ticket on your account Here with more information.

I'll monitor this for you and to try to make sure the steps I've taken are applied.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
SteveR
Hooked
Posts: 7
Thanks: 2
Fixes: 1
Registered: ‎16-09-2016

Re: Paid LRS but being charged monthy rental fee.

Thank you for sorting this out for me.

I will also keep a close eye on future bills and let you know of any problems

Seasons greetings to the Plusnet team.

Stephen

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,367
Thanks: 9,245
Fixes: 1,481
Registered: ‎21-04-2017

Re: Paid LRS but being charged monthy rental fee.

Thanks for getting back to us @SteveR

No problem and merry Christmas to you too Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team