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Package / monthly usage not updated

tjd
Grafter
Posts: 129
Registered: ‎09-04-2009

Package / monthly usage not updated

Hi we upgraded to Extra Fibre and the usage / package hasn't updated in the Member Centre.
Also the download speed is stuck at like 6.5Mb down although our upload has gone up to 9Mb.
Anyone able to give the download speed a nudge and sort the product out in the member centre?
Thanks for your time.
3 REPLIES
Mattz0r
Rising Star
Posts: 620
Fixes: 1
Registered: ‎21-07-2010

Re: Package / monthly usage not updated

Good Afternoon tjd,
I have had this picked up for you. The Member Centre should reflect the change to Plusnet Extra Fibre. The speed increase should also come into affect within the next 15-60 minutes.
You may need to perform a disconnect/reconnect if you've not had an improvement after this time.
Hope you enjoy the rest of your weekend and enjoy your new fibre service Smiley
Kind Regards,
tjd
Grafter
Posts: 129
Registered: ‎09-04-2009

Re: Package / monthly usage not updated

Seems to be sorted, thanks a lot Smiley
Mattz0r
Rising Star
Posts: 620
Fixes: 1
Registered: ‎21-07-2010

Re: Package / monthly usage not updated

No problem at all!
Enjoy the rest of your weekend Smiley
Cheers,
Matt