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Package Charges Incorrect Question #87915881

halfchan
Grafter
Posts: 82
Registered: ‎05-08-2007

Package Charges Incorrect Question #87915881

This is what I am to be charged per month. This is not what I believed I signed up for.
I am sure I read the correct information on the package offers at the start of May. Question #87915881
1 Plusnet Unlimited Fibre - Market 2/3 charge 01/07/2014 31/07/2014 £19.99
1 Plusnet Anytime charge 01/07/2014 31/07/2014 £14.50
1 Call Plan charge 01/07/2014 31/07/2014 £5.00
My recollection was that I wanted to sign up for unlimited fibre and phone calls package at £19.99 per month with free weekend calls and evenings (additional £5.00 per month for anytime calls) with line rental charged separately. Current fair deal offer was mentioned at £16.50 per month and I assume this was for the package without £5.00 anytime? So I was under impression that I would be payng maximum £24.99 month plus line rental NOT £40.00 . Why would I?
I have queried this but apparently I have to wait for a tape of a phone call to made. This is quite concerning to me.
10 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Package Charges Incorrect Question #87915881

Hi Halfchan,
One of the Team Leaders is going to listen to the original call as there is nothing stated on the account about the offer that was made to you. You'll be getting a call back once that's been done and if we've overcharged you or if we've got it wrong, we'll ensure that you're refunded and discounts added to your account where appropriate.
Chris Pettitt
Cloud Environments Engineer
halfchan
Grafter
Posts: 82
Registered: ‎05-08-2007

Re: Package Charges Incorrect Question #87915881

Thank you Chris, I am sure it is just a misunderstanding.
Superuser
Superuser
Posts: 13,045
Thanks: 4,336
Fixes: 26
Registered: ‎22-08-2007

Re: Package Charges Incorrect Question #87915881

Hi,
I'll leave DCT to sort out your discount issue, but looking at the figures you've given, £24.99 (£19.99 broadband plus £5 anytime call plan charge) per month plus line rental (the confusingly labelled "PlusNET anytime plan") is £40 PCM.
halfchan
Grafter
Posts: 82
Registered: ‎05-08-2007

Re: Package Charges Incorrect Question #87915881

Thanks Townman , I thought what I was being offered was unlimited fibre and evening and weekend calls for 19.99 per month with a £5.00 top up for unlimited anytime calls.
The line rental is not included in the proposed charges to me that is separate. Unless the line rental is the £14.50 figure? If that is the case I have no problem with the charges.
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Package Charges Incorrect Question #87915881

that is the line rental - really clear isn't it  Crazy
Superuser
Superuser
Posts: 6,965
Thanks: 994
Fixes: 60
Registered: ‎30-07-2007

Re: Package Charges Incorrect Question #87915881

I don't have PN line rental but was trying to explain this to a relative who does.
A question, Does the description change depending on your call package ? i.e in this case it shows PlusNet Anytime Charge. Would it show Plusnet Evening & Weekends Charge if your call plan was E & W ?
Would be an awful lot simpler if it showed Line Rental Charge, the call plan charge is show separately anyway Roll eyes
halfchan
Grafter
Posts: 82
Registered: ‎05-08-2007

Re: Package Charges Incorrect Question #87915881

Well I will be a bit relieved if this is the case. Just want PN to confirm now. Thanks everyone.
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: Package Charges Incorrect Question #87915881

My account summary says 'Talk Evenings and Weekends' but if I look at the full bill it says 'Talk Evenings and Weekends Line Rental'
Superuser
Superuser
Posts: 13,045
Thanks: 4,336
Fixes: 26
Registered: ‎22-08-2007

Re: Package Charges Incorrect Question #87915881

It would be much clearer if the call plan line / item reflected the plan name / service, rather than the line rental item.
It is the call plan which "carries" the variable cost not the line rental, thus it is peculiar that the variable cost item has a fixed name, whilst the fixed cost item has a variable name.
In a word -  Crazy Crazy
halfchan
Grafter
Posts: 82
Registered: ‎05-08-2007

Re: Package Charges Incorrect Question #87915881

PN have confirmed that the 14.50 is the line rental so I am satisfied now the confusion is sorted. Thank you all for comments.