PN not competitive enough at the moment
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: PN not competitive enough at the moment
PN not competitive enough at the moment
18-10-2009 10:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am on an old product (PlusNet Broadband Premier Option 1 ) which costs me £21.99 a month. I get 13gb of peak allowance before my speeds get cut and my service is unusable. This happened this month - i have kids what can i say!
I could change products to Premier Pro which would be £19.99 and get a mere 2gb (15gb a month) more but sign up for another 12 months for that when the opposition is so hot now ? I wont use the "unlimited package" because of the throttling on p2p
for instance why not move to O2 - http://broadband.o2.co.uk/home/packages.jsp where i could get UNLIMITED up to 8mb connection for £12.23 - or £5 off that if i have an O2 phone. I know i get a free static Ip with PN but i dont really need it and if i did it would be another £5 with O2 so still cheaper than i am on and i am not going to get throttled back EVER.
Every now and then Pn have a re-jig and put up some new accounts, i am hoping one of those is in the offing imminently otherwise im gonna jump ship and unfortunately i cant recommend what i dont use myself now can i ?
Re: PN not competitive enough at the moment
18-10-2009 10:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: PN not competitive enough at the moment
18-10-2009 11:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: blackrat999 sign up for another 12 months
The 12 month minimum period only applies if you take a free router or house move. See http://www.plus.net/support/customer_service/using/terms_update_sept09.shtml?WT.mc_id=ec_int_200909p... for more info.
Re: PN not competitive enough at the moment
19-10-2009 9:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: blackrat999 why not move to O2
Are you in an O2 LLU area?
If not you will only have the "O2 Access" product available and they have just started traffic management on that. It also costs more
Though to be fair I think that management regime is being forced on them as O2 Access is provided through BT.
Re: PN not competitive enough at the moment
19-10-2009 1:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
i doubt if where i live is an LLU O2 area but i am currently getting 7.5 mb and would be delighted to keep getting that all the month and not about 0.5 which is what i am getting at the moment in the evenings, cant use Iplayer, cant download important files or edit my websites reliably.
my current contract expires on 6th Dec so unless there is a rethink of current packages i will be off.
Re: PN not competitive enough at the moment
19-10-2009 1:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
From October 22nd, there will be a 10 day notice period, however, if you have received a free router, house move, activation or migration within 12 months of requesting cancellation, you will need to pay for the cost of that.
Re: PN not competitive enough at the moment
20-10-2009 2:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: PN not competitive enough at the moment
20-10-2009 2:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your time on the phone earlier and hopefully we've come up with a compromise that will keep you happily with us.
Feel free to shout up if there's any problems at all.
Re: PN not competitive enough at the moment
20-10-2009 3:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
thanks James, thats why i have done so well out of the referalls, PN are willing to talk and always friendly.
Result.
Re: PN not competitive enough at the moment
24-10-2009 10:17 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: PN not competitive enough at the moment
28-11-2009 5:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Last month I rebuilt four computers for family members and even with all the windows updates for them and the wife downloading some musica I still only used 16GB
Re: PN not competitive enough at the moment
07-12-2009 3:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Obviously Plusnet have had a few problems recently with their network, but that should mostly be in the past now with all the changes they've made, and a few more tweaks are on their way too.
For those following on behind, Plusnet also now have replaced "Unlimited" product with "Premium", which includes 80GB and a better traffic profile set. Obviously not as good a traffic profile as "Pro" is, but gives a much bigger data margin for busy families. "Pro" also has 20GB included now, rather than 15GB, which could make all the difference to an average family! Both of these products get instant ADSL2+ faster connnection (if enabled by BT at your exchange). All contracts have now been reduced right down to 10 days (where most providers trap you for 18 months!)... unless you've taken any free router or house move in the last year, where you just have to pay that back if left within 12months (free after 12 months). This applies to existing contracts too, not just new signups.
Plusnet packages really come good if you live in the most competing Market 3 type exchange, where the prices are much cheaper... but they are still reasonable if you live in Market 1 or 2 areas.
I think the only thing missing is a really great affiliate special deal like we've had in the past... especially one of the "cash bonus" type ones! I reckon I could find you a few more people to sign up if I had the right incentive!
I'm sure a few of the other affiliates would agree with that....
Mike
Re: PN not competitive enough at the moment
07-12-2009 4:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: xpcomputers
For those following on behind, Plusnet also now have replaced "Unlimited" product with "Premium", which includes 80GB and a better traffic profile set. Obviously not as good a traffic profile as "Pro" is, but gives a much bigger data margin for busy families. "Pro" also has 20GB included now, rather than 15GB, which could make all the difference to an average family! Both of these products get instant ADSL2+ faster connnection (if enabled by BT at your exchange).
Having Said that when you do have Upto 20mb Available to you, your more likely to download more as it would take less time then before to download files of the same size.
I agree with blackrat that PN are not being very competitive, and I too am thinking about moving away.
Im in a similar position with the Same amount of Usage, and on Old Premier Option 1 package (Except for me paying £10 extra for better upload)
Surely the off Peak Hours are good, but anything over 13Gb, and Its very limited.
Having Said that, I have not seen any announcement of migrating Older Legacy Customers to "Upto 20mb", or any compromise.
Maybe I'm asking for too much ... Higher Download Speed, and more Usage.
But from what I see, for what I'm paying o2 looks very good, or Be/BeThere, which is in Fact owned by o2 and from Users, and critic reviews have heard nothing but good things about them.
Re: PN not competitive enough at the moment
07-12-2009 5:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I suspect some of the decisions will be made once Plusnet have had a chance to model the new platform and expected usage patterns, to decide which products will remain competitive on the faster speeds, and which will not! (They haven't said that, it is just my hunch!). SO I expect it to take a little while longer before the stats are available to them to make informed choices. But the older products are looking less good value for most now anyway!
The only way currently to be sure of ADSL2+ speeds on Plusnet is to go for Premium or Pro. I think you might find that "Premium" is a good product. Also my understanding is that if you move to ADSL2+, whilst by default you get the same upload, you can get the faster upload speed for free by just requesting it (with caveats about stability & upload speeds). So this might save you the extra £10 too. So you could put the saved money towards extra bandwidth on "Pro", or pay less, and have the "premium" product with 80GB (which should do most people!). Remember on all products you get free overnight usage from midnight to 8am which doesn't count towards your limits either...
Plusnet won't suit everyone, but they have some very good high end packages now (Pro & Premium) and a very reasonable low/mid product in "value". It is just the gap between the two that is missing for the more middle of the road user who need over 10GB, but wants to pay less than £16 a month.
However, if you are in an area that can get the "proper" LLU O2 (rather than the more expensive BT provided version), then you are most likely to be on a Market 3 exchange, which means you get the cheaper prices from Plusnet too!
Mike
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: PN not competitive enough at the moment