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PN Can't Have Me-But BT Can
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PN Can't Have Me-But BT Can
11-06-2013 4:33 PM
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Evening All
This is one for the mods and no rush but really is for your information.
I was on Sky Fibre on their LLU. After the year was up, I tried to transfer to you for your fibre service.
I was told by you that it is currently not possible to switch to you as switching fibre providers can't yet be done but is being looked into.
I was told the earliest it would be resolved is July but would probably be later. I was also told the issue is affecting loads of us.
So I phoned BT and have gone with them. It went through without a hitch and got the new Hub 4 for free and BT Sports.
You will be possibly losing lots of customers like me over this.
John
This is one for the mods and no rush but really is for your information.
I was on Sky Fibre on their LLU. After the year was up, I tried to transfer to you for your fibre service.
I was told by you that it is currently not possible to switch to you as switching fibre providers can't yet be done but is being looked into.
I was told the earliest it would be resolved is July but would probably be later. I was also told the issue is affecting loads of us.
So I phoned BT and have gone with them. It went through without a hitch and got the new Hub 4 for free and BT Sports.
You will be possibly losing lots of customers like me over this.
John
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Re: PN Can't Have Me-But BT Can
11-06-2013 4:38 PM
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Unfortunately that was an issue when you were talking to us in April. There were 2 order journeys causing a problem, one from full LLU and one from shared LLU. Migrating from shared LLU is fixed, I don't believe migrating from full LLU is yet
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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