PN Account
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Re: PN Account
30-12-2018 9:24 PM
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Hi @CJT-80, thanks for getting back to me.
That's right, we'd send a ticket out in relation to the statement and as per the notes on file (which I won't divulge publicly), we're able to resolve this issue without the need for your Father to respond directly.
Re: PN Account
30-12-2018 9:25 PM
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No problems, thank you for confirming this and for your discretion.
I will be back in touch tomorrow.
CJT
Re: PN Account
30-12-2018 9:36 PM
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Thanks for that @CJT-80,
We're in the office from 07:30 so please don't hesitate to update this post at your convenience and we'll get right to it.
Re: PN Account
31-12-2018 12:07 PM
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Good Afternoon, can you confirm how much the charge would be if the OR engineer finds the fault to be internal?
CJT
Re: PN Account
31-12-2018 12:17 PM
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Hi @CJT-80
"If the engineer finds the problem is with your internal wiring, your equipment, the condition of your property or the Openreach network has been damaged within the boundary of your property by things like building or garden works or if no fault is found, you will receive a charge of £65 to cover the cost of the engineer. This charge will also apply if you miss the appointment or you cancel without giving us 2 working days' notice.
This charge will apply at all times when we're working on the fault and you'll need to accept this statement again if the issue is closed and then re-opened. "
The above is a direct quote taken from the engineer charging statement which we send to customers via tickets.
I hope this helps.
MoR
Re: PN Account
31-12-2018 12:27 PM
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CJT
Re: PN Account
31-12-2018 12:29 PM
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No worries at all, give us a shout when you have a reply form them
- MoR
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