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PN Account

FIXED
Plusnet Help Team
Plusnet Help Team
Posts: 1,152
Thanks: 183
Fixes: 54
Registered: ‎09-10-2018

Re: PN Account

Hi @CJT-80, thanks for getting back to me.

 

That's right, we'd send a ticket out in relation to the statement and as per the notes on file (which I won't divulge publicly), we're able to resolve this issue without the need for your Father to respond directly.

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
CJT-80
Grafter
Posts: 40
Thanks: 7
Fixes: 1
Registered: ‎14-11-2017

Re: PN Account

@OskarPapa

No problems, thank you for confirming this and for your discretion.

 

I will be back in touch tomorrow.

 

 

Kind Regards,

CJT
Plusnet Help Team
Plusnet Help Team
Posts: 1,152
Thanks: 183
Fixes: 54
Registered: ‎09-10-2018

Re: PN Account

Thanks for that @CJT-80,

 

We're in the office from 07:30 so please don't hesitate to update this post at your convenience and we'll get right to it.

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
Highlighted
CJT-80
Grafter
Posts: 40
Thanks: 7
Fixes: 1
Registered: ‎14-11-2017

Re: PN Account

@OskarPapa
Good Afternoon, can you confirm how much the charge would be if the OR engineer finds the fault to be internal?
Kind Regards,

CJT
Plusnet Help Team
Plusnet Help Team
Posts: 1,590
Thanks: 263
Fixes: 55
Registered: ‎26-03-2018

Re: PN Account

Hi @CJT-80
 

"If the engineer finds the problem is with your internal wiring, your equipment, the condition of your property or the Openreach network has been damaged within the boundary of your property by things like building or garden works or if no fault is found, you will receive a charge of £65 to cover the cost of the engineer. This charge will also apply if you miss the appointment or you cancel without giving us 2 working days' notice.


This charge will apply at all times when we're working on the fault and you'll need to accept this statement again if the issue is closed and then re-opened. "

 

The above is a direct quote taken from the engineer charging statement which we send to customers via tickets. 

 

I hope this helps. 

 

MoR

 

 

 

 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
CJT-80
Grafter
Posts: 40
Thanks: 7
Fixes: 1
Registered: ‎14-11-2017

Re: PN Account

Thanks @MasterOfReality I have advised my parents and I’m just waiting for a reply
Kind Regards,

CJT
Plusnet Help Team
Plusnet Help Team
Posts: 1,590
Thanks: 263
Fixes: 55
Registered: ‎26-03-2018

Re: PN Account

No worries at all, give us a shout when you have a reply form them 

 

 - MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team