cancel
Showing results for 
Search instead for 
Did you mean: 

P&P charge should not be on renewal

FIXED
joe_yeoman
Newbie
Posts: 2
Registered: ‎18-01-2023

P&P charge should not be on renewal

My account is due for renewal soon, but the precontract information shows a one-time charge for postage and packing. That charge should not exist as the renewal is online only.

How do I get the charge removed... and stop being applied to more online renewals

One-off charges P&P fee £6.99
5 REPLIES 5
jab1
Legend
Posts: 17,009
Thanks: 5,446
Fixes: 253
Registered: ‎24-02-2012

Re: P&P charge should not be on renewal

@joe_yeoman Can you provide a screenshot showing this - as you say, it would only apply if you opted for a new/replacement Hub.

John
joe_yeoman
Newbie
Posts: 2
Registered: ‎18-01-2023

Re: P&P charge should not be on renewal

@jab1 thanks for the reply. Here's a screenshot...Screenshot_20230118-113028.png

Mustrum
Community Veteran
Posts: 3,559
Thanks: 1,056
Fixes: 77
Registered: ‎13-08-2015

Re: P&P charge should not be on renewal

@joe_yeoman   it is the charge for the new router. It does not matter it was an online renewal, it is just the standard new router charge.

jab1
Legend
Posts: 17,009
Thanks: 5,446
Fixes: 253
Registered: ‎24-02-2012

Re: P&P charge should not be on renewal

Fix

And to follow from @Mustrum 's post, if you don't need/want one, then it will not apply.

John
Townman
Superuser
Superuser
Posts: 23,002
Thanks: 9,591
Fixes: 160
Registered: ‎22-08-2007

Re: P&P charge should not be on renewal

Click the "change this" link to remove the Hub Two from your order.

There is no obligation to use Plusnet's free Hub Two router, but if YOU chose to do so, there is a P&P fee.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.