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Owed refund post termination

Posts: 6
Registered: ‎12-07-2021

Owed refund post termination

Received an email from Plusnet stating that I'm owed X amount. I'm required to access my account and provide my banking details. However, since I'm no longer a Plusnet customer, I can't access my account.

I phoned customer service and they were not very helpful and disconnected the call.


Anyone know how to proceed with this?


Moderators Note

Duplicated post on Broadband Board deleted.