'Ow about some dosh then?
Quote from: Loombucket Only one thing - could you please respond to my postings a little faster in future? Your answer took all of six minutes....
Sorry
UPDATE: The manual refund that was finally posted on my PN account on July 31st has still not reached my bank account. I raised a Question last Friday regarding this and have just received this reply:-
"Please allow up to 3 weeks for the refund to clear your account. If the refund is not cleared by that time, please get back in touch so the matter can be looked into further."
THREE WEEKS?
You've got to be kidding me, right? It already takes an unacceptable length of time to action the refund in the first place (in this case it was more than three MONTHS before anything happened, and then only because Liam intervened and extracted the relevant digit from the relevant orifice). If it's going to take a further three weeks from the time the account refund is applied to the time the dosh is actually received, the whole procedure is going to be running so far in arrears that no-one will be able to track payments at all!
Don't you think some digital oil needs applying to the whole procedure before referrers start saying "sod it" and not bothering?
"Please allow up to 3 weeks for the refund to clear your account. If the refund is not cleared by that time, please get back in touch so the matter can be looked into further."
THREE WEEKS?
You've got to be kidding me, right? It already takes an unacceptable length of time to action the refund in the first place (in this case it was more than three MONTHS before anything happened, and then only because Liam intervened and extracted the relevant digit from the relevant orifice). If it's going to take a further three weeks from the time the account refund is applied to the time the dosh is actually received, the whole procedure is going to be running so far in arrears that no-one will be able to track payments at all!
Don't you think some digital oil needs applying to the whole procedure before referrers start saying "sod it" and not bothering?
Mark, this is getting silly. 
As previously stated, my referrals easily exceed my monthly payment and have done for most of this year - in fact, they're going up all the time.
Why, then, have I just been CHARGED £5.72 as my referrals seemed to have DROPPED by more than half to £9.27?
All this in addition to the fact that my previously mentioned refund STILL hasn't arrived!
What the hell is going on in your Accounts department? To call them incompetent would be flattering them unduly. I can't even check a single item without falling foul of your DPA restrictions.
If you can't sort this out soon and restore my missing referrals, a letter to Carole will follow that will smoke at the edges.
As previously stated, my referrals easily exceed my monthly payment and have done for most of this year - in fact, they're going up all the time.
Why, then, have I just been CHARGED £5.72 as my referrals seemed to have DROPPED by more than half to £9.27?
All this in addition to the fact that my previously mentioned refund STILL hasn't arrived!
What the hell is going on in your Accounts department? To call them incompetent would be flattering them unduly. I can't even check a single item without falling foul of your DPA restrictions.
If you can't sort this out soon and restore my missing referrals, a letter to Carole will follow that will smoke at the edges.
UPDATE:
Mark's on the case - he's been in touch with me directly and is currently sorting the problem out (apparently he didn't need to borrow Mand's baseball bat, he uses his own shillelagh...
)
Mark, thanks for the information and assistance.
Mark's on the case - he's been in touch with me directly and is currently sorting the problem out (apparently he didn't need to borrow Mand's baseball bat, he uses his own shillelagh...
)Mark, thanks for the information and assistance.
its good to hear that this process is being automated - hope it works!! i am well over my monthly bill in referrals despite the reduction to 25p from 50p (lots of people seem to be regrading and im losing out big time).
i started about 6 months ago by raising a ticket to ask to be paid but that produced some bizarre responses so i gave up and now call PN every month to ask for my money !!
i am currently showing as £29.69 prior to my billing date on the 22nd, so again i will call after then.
i must keep better track of referrals though as the £10 one off payments arent listed anywhere either and they could also go astray unless we can see them anywhere ?
thanx
i started about 6 months ago by raising a ticket to ask to be paid but that produced some bizarre responses so i gave up and now call PN every month to ask for my money !!
i am currently showing as £29.69 prior to my billing date on the 22nd, so again i will call after then.
i must keep better track of referrals though as the £10 one off payments arent listed anywhere either and they could also go astray unless we can see them anywhere ?
thanx
£24 now - is anyone there ?!!
Hiya,
I've given someone a big prod about this - I'm hoping they will get back to you on Monday, considering it's the weekend now.
I'll keep an eye on this thread, and if there is no joy, I'll do more than prod
Roger.
I've given someone a big prod about this - I'm hoping they will get back to you on Monday, considering it's the weekend now.
I'll keep an eye on this thread, and if there is no joy, I'll do more than prod
Roger.