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Overdue account closed - how to reopen?

Chrisuren
Newbie
Posts: 1
Registered: 11-08-2017

Overdue account closed - how to reopen?

Spoke with a person from plus net on Tuesday, said we couldn't afford to pay the bill till Friday (today)

Log in to pay the bill using works wifi and I see our account has been closed. And there's no option to pay the bill outstanding

I was wondering if there's any way I can pay what's outstanding - it's only £25 - and get our service back?

Plusnet username is [Removed]

Moderator's note by Mike (Mav): Personal information removed from a public forum to an area that staff can see.

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,721
Thanks: 1,040
Fixes: 227
Registered: 21-04-2017

Re: Overdue account closed - how to reopen?

Hi there,

 

I've created a ticket on to your account with a bit of info.

You can view that here: https://www.plus.net/wizard/?p=view_question&id=155638316

Apologies for any inconvenience caused.


Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team