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I note from my bills that you have been overcharging me for my internet access.
I refer you to Ticket
From: Plusnet Support email@example.comSubject: We've opened Question 193490756 on your account
Date: 26 August 2019 at 09:35
Confirming the contract pricing.
Please contact me by private email.
Thank you for your query.
I have now responded by ticket on line, and have also sent an email notification. You can view the ticket here.
Please do let us know if you have any further questions!