Overcharging yet again!

[#1]

I recently downgraded from Unlimited Fibre Extra to Unlimited Fibre (21-02-2020).

Contract is for £21/month inc £19.99 line rental for 18 months, so Unlimited Fibre is £1.01/month. I have paid line rental in advance and am still being charged £15.99/month for Fibre. 

Overcharged on both March and April 2020 bills.

Plusnet not taking calls or live chat. Continual billing problems with Plusnet, a complete joke!!

[#2 · Accepted solution]

I can see what's happened here and please accept our apologies.

Line rental hasn't been charged, but the contract hasn't been added so the broadband discounts have not been applied. This was an issue on our side as the ticket for this to be actioned was closed. I can't add the new discount until the original contract has expired but I'll process all refunds due now. I'm also creating a 'ticket' on your account so that I can monitor for you.