Overcharging on bills for Fibre Extra and landline since new contract started in Feb 2020

[#1]

Good morning

I have raised a ticket for this (200219243), I would be grateful if you could look into this for me.

Many thanks

Ian

[#2]

Hi, I've just received notification of my next bill amount and it is massively over charged. I had already called and spoken to customer service weeks ago and they promised me it would be sorted.

Now due to the health emergency there is no one to speak to. Very frustrating!

I'd really appreciate someone also contacts me as soon as possible

[#3]

I have been overcharged for the last two months, since renewal, also and I have found many people online with the same issue. It never gets resolved. Your best bet it to go to ADR and also fill in ofcom’s monitoring form.