cancel
Showing results for 
Search instead for 
Did you mean: 

Overcharging issues like many others it seems

Macka
Interested
Posts: 1
Registered: ‎05-02-2019

Overcharging issues like many others it seems

Username is [Removed]

I signed up for a contract amount of £22.50 on the 2nd December.
In Jan you took £30.98 and Feb £24.63. So that's £10.61 you owe me in two months. It's not much but how many customers are you overcharging here?

I've rang three times and nobody can seem to make a simple change to my Billing and reimburse YOUR mistakes.
I asked for the overcharge to be taken off my next bill but you couldn't seem to manage that. I now want to be refunded £10.61 immediately and I would like you to take out the agreed amount of £22.50 in March. It doesn't seem too unreasonable a request does it?
So I've been told your billing system isn't working.. Your live chat is shut down a lot even during the stated open hours.
I'm now trying this method to see if somebody, somewhere in Plusnet can handle my very simple request. I wish I never agreed another contract with you lot... I MEAN JUST WHAT ON EARTH IS GOING ON AT PLUSNET?!
I already can't wait to leave and I'm tempted to contact Ofcom about this shambles.

 

Moderator's note by Adie (Dvorak) removed account name information as it's a public forum

2 REPLIES 2
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,915
Thanks: 9,539
Fixes: 1,512
Registered: ‎21-04-2017

Re: Overcharging issues like many others it seems

Sorry to hear this.

I've issued the refund back to you but it'll take 5-10 working days to process via the direct debit instruction. I think I've also fixed the discounts on your account so you should be billing correctly moving forward.

Apologies for the inconvenience caused.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
dvorak
Moderator
Moderator
Posts: 28,520
Thanks: 6,306
Fixes: 1,459
Registered: ‎11-01-2008

Re: Overcharging issues like many others it seems


Moderators Note


This topic has been moved from Fibre to Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'