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Overcharging and ripping me off, yet wont call me back even when I say i want to leave and cancel

pali888
Dabbler
Posts: 10
Thanks: 2
Registered: ‎29-09-2016

Overcharging and ripping me off, yet wont call me back even when I say i want to leave and cancel

Why is it that as a long standing customer of plusnet I am told 8 times that they wont call me back to discuss me being overcharged and wanting to leave.

 

I am disgusted, what an appalling customer services.

 

£52 charges in one month, £42 for phone related charges disgusting!!!

1 REPLY 1
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,227
Thanks: 238
Fixes: 52
Registered: ‎22-01-2018

Re: Overcharging and ripping me off, yet wont call me back even when I say i want to leave and cance

Hello

Thanks for getting in touch, and I am sorry to hear you are unhappy with your current package. I have requested a member of our Customer Options Team to give you a call to discuss your options, and that call should be with you shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team