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Overcharging and ripping me off, yet wont call me back even when I say i want to leave and cancel

pali888
Hooked
Posts: 9
Thanks: 2
Registered: 29-09-2016

Overcharging and ripping me off, yet wont call me back even when I say i want to leave and cancel

Why is it that as a long standing customer of plusnet I am told 8 times that they wont call me back to discuss me being overcharged and wanting to leave.

 

I am disgusted, what an appalling customer services.

 

£52 charges in one month, £42 for phone related charges disgusting!!!

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 153
Thanks: 47
Fixes: 4
Registered: 22-01-2018

Re: Overcharging and ripping me off, yet wont call me back even when I say i want to leave and cance

Hello

Thanks for getting in touch, and I am sorry to hear you are unhappy with your current package. I have requested a member of our Customer Options Team to give you a call to discuss your options, and that call should be with you shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team