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Overcharging - 4 support calls, just led to higher bills!

neilcsmith
Interested
Posts: 1
Registered: ‎19-10-2020

Overcharging - 4 support calls, just led to higher bills!

Never had so much issue with Plusnet - been a customer for 17 years - unlikely to make 18 at this rate!

Rang support to agree new contract a while ago.  Took multiple phone calls to go through in the first place, then first bill was overcharged almost £7. Rang again, assured it would be fixed and refunded, just got new bill with £15 overcharge rather than refund.  Have made complaint ticket, but any other pointers to sorting / getting money back?  I'm not spending any more time on support calls, particularly if they all lead to more expense!