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Overcharges yet again

chunky2h
Interested
Posts: 2
Registered: ‎21-04-2020

Overcharges yet again

Hi,

‘Can anyone help.

for the 2nd month I’ve been overcharged. 
last month I got a refund for the excess and the same has happened this month.

no phone calls available, no online chat. 
what do I do ?

3 REPLIES 3
dvorak
Moderator
Moderator
Posts: 28,513
Thanks: 6,303
Fixes: 1,459
Registered: ‎11-01-2008

Re: Overcharges yet again


Moderators Note


This topic has been moved from Chat to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
chunky2h
Interested
Posts: 2
Registered: ‎21-04-2020

Re: Overcharges yet again

Many thanks for your help. 

plusnettony
Plusnet Staff
Plusnet Staff
Posts: 2,188
Thanks: 48
Fixes: 18
Registered: ‎24-07-2014

Re: Overcharges yet again

Sorry to see the problem. It looks like the discounts haven't been applied because the contract is pending. That's not something I can fix. I can manually refund each month though whilst the problems persists. I've logged a ticket on the account.

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team