Overcharges yet again

[#1]

Hi,

‘Can anyone help.

for the 2nd month I’ve been overcharged. 
last month I got a refund for the excess and the same has happened this month.

no phone calls available, no online chat. 
what do I do ?

[#2]

Moderators Note

This topic has been moved from Chat to My Account / Billing

[#3]

Many thanks for your help. 

[#4]

Sorry to see the problem. It looks like the discounts haven't been applied because the contract is pending. That's not something I can fix. I can manually refund each month though whilst the problems persists. I've logged a ticket on the account.