Overcharges yet again
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Overcharges yet again
21-04-2020 3:45 PM
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Hi,
‘Can anyone help.
for the 2nd month I’ve been overcharged.
last month I got a refund for the excess and the same has happened this month.
no phone calls available, no online chat.
what do I do ?
Re: Overcharges yet again
21-04-2020 3:59 PM
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Moderators Note
This topic has been moved from Chat to My Account / Billing
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Overcharges yet again
21-04-2020 4:05 PM
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Many thanks for your help.
Re: Overcharges yet again
22-04-2020 2:19 PM
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Sorry to see the problem. It looks like the discounts haven't been applied because the contract is pending. That's not something I can fix. I can manually refund each month though whilst the problems persists. I've logged a ticket on the account.
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