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Overcharges on bills

williamgostling
Newbie
Posts: 3
Registered: ‎06-05-2015

Overcharges on bills

Hi,
I yesterday posted about not receiving my cashback that was due, I also then looked at my bills.  I am being charged £1.50 per month for not paying by DD when I do pay direct from the bank.  Could you please look into this and refund the overcharged amounts and cancel any charges on future bills?
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,763
Thanks: 268
Fixes: 78
Registered: ‎27-04-2007

Re: Overcharges on bills

Hi there,
I've just taken a look and you've never actually paid us by direct debit. I can see you set one up with us on the 7th. Prior to this I can see two other mandates but the details look slightly different (which I'm guessing was in error) so payments defaulted onto the card listed on the account.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team