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Overcharges on bills
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Overcharges on bills
07-05-2015 6:48 PM
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Hi,
I yesterday posted about not receiving my cashback that was due, I also then looked at my bills. I am being charged £1.50 per month for not paying by DD when I do pay direct from the bank. Could you please look into this and refund the overcharged amounts and cancel any charges on future bills?
I yesterday posted about not receiving my cashback that was due, I also then looked at my bills. I am being charged £1.50 per month for not paying by DD when I do pay direct from the bank. Could you please look into this and refund the overcharged amounts and cancel any charges on future bills?
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Re: Overcharges on bills
14-05-2015 10:33 AM
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Hi there,
I've just taken a look and you've never actually paid us by direct debit. I can see you set one up with us on the 7th. Prior to this I can see two other mandates but the details look slightly different (which I'm guessing was in error) so payments defaulted onto the card listed on the account.
I've just taken a look and you've never actually paid us by direct debit. I can see you set one up with us on the 7th. Prior to this I can see two other mandates but the details look slightly different (which I'm guessing was in error) so payments defaulted onto the card listed on the account.
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