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Overcharged

FIXED
Alanok
Hooked
Posts: 9
Thanks: 3
Registered: ‎12-12-2018

Overcharged

I've been on a 24 month contract for Unlimited Broadband and Line Rental since June 2020.

I also had Line Rental Saver which ran for the first year of the contract.

Since the line rental ended I have noticed my monthly bill amount does not match what I agreed to in my initial contract. It seems to be £1 more than the agreed amount.

Now I'm wondering if my monthly bill has been overcharged £1 since I renewed my contract back in June 2020.

I've tried calling but lines are always busy, any chance theis can be looked into via the community board?

6 REPLIES 6
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: Overcharged

Fix

Hello @Alanok

Thanks a lot for reaching out.

As my response to this contains billing information which is specific to your account, we're not able to share this via Social Media. I've therefore sent an email to the address registered on the account with further information regarding this. Please have a read, and feel free to reach out if you have any further queries.

 Adam
 Plusnet Help Team - Leeds
Alanok
Hooked
Posts: 9
Thanks: 3
Registered: ‎12-12-2018

Re: Overcharged

Hi Adam,

Thank you for sorting this issue.

I honestly was not expecting it to be resolved so quickly, so many thanks again it's appreciated.

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: Overcharged

No problem at all @Alanok

Please feel free to give us a shout if you need anything else. Smiley

 Adam
 Plusnet Help Team - Leeds
Alanok
Hooked
Posts: 9
Thanks: 3
Registered: ‎12-12-2018

Re: Overcharged

Hi Adam,
Just received my new bill for the month and looks like I'm still being overcharged by that pesky £1.

Can you please take a look at this issue?

Regards,

Alan

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,915
Thanks: 9,539
Fixes: 1,512
Registered: ‎21-04-2017

Re: Overcharged

Hi Alan,

I've had a look into this for you and I've dropped you an email under the ticket ref 220436536 which I hope helps.

Let us know if you've got any further queries.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
Alanok
Hooked
Posts: 9
Thanks: 3
Registered: ‎12-12-2018

Re: Overcharged

Thank you Anoush for explaining the extra charge, appreciate it.