03-11-2020 8:30 PM - edited 03-11-2020 8:34 PM
I left Plusnet to join Shell Energy as I already had Gas and Electricity with them. Unfortunately they couldn't provide the type of broadband I required so I came back to Plusnet. I chose unlimited fibre extra at £25.99 with line rental included, the same package as before. I was charged an the initial fee of £25.99 when I took out the package on 14/10. And today I've been charged an additional £15.60? I have no idea why...
So in the last month, Plusnet has taken £87.57 from my account. When I renewed my contract I was assured I'd receive the £45.98 back... But I haven't. And why have I been charged an additional £15.60 on top of the £25.99? It's money I really can't afford to lose at the moment...
You'll get a couple of emails from me today, the first one is in relation to your query for your old account which you can also view here.
Your new account, I've looked into this and replied to your query here.
Sorry for the delay in responding to yourself, I hope this answers your questions
06-11-2020 4:18 PM - edited 06-11-2020 4:19 PM
I can view the response to my query relating to this account, with thanks.
However it's not letting me view the query relating to my old account, it says there's an error when clicked on?