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Overcharged

jovita
Interested
Posts: 1
Registered: ‎15-07-2020

Overcharged

Hello.

I renewed/ upgraded my broadband on 20/02/2019 - the price agreed was 28,00 a month for 18 month contract.

So far Plusnet have managed - to forget an update the speed for at least 2 months.

Charge me 35 pounds each and single month for the last year and a half.

Via chat to admit they have made a mistake , yet its not their department and so many more excuses with a promise it will be fixed ..That happened 2 or 3 times .

I managed to get a refund for 2 months in the beginning , but that was hard. 

Why ?

What I am suppose to do to avoid to be overcharged and bad customer service?

Regards

 

1 REPLY 1
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Overcharged

Hello @jovita

I'm sorry I wasn't able to catch you on the phone this afternoon, I've created a support ticket on the account with more info for you. 

 

Thanks.