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Overcharged

grenville
Newbie
Posts: 4
Thanks: 2
Registered: ‎09-04-2020

Overcharged

Am currently being overcharged. No way of communicating with Plusnet and Coronavirus update is 3 weeks old. Why remove online chat, this could be done by support staff working from home. Baffling!! Need to renew contract but scared it will go wrong and there is no assistance/support.

2 REPLIES 2
DT3
Newbie
Posts: 4
Thanks: 5
Registered: ‎04-04-2020

Re: Overcharged

Hi Grenville,

Like you i was on the phone everyday but kept getting moved around there system - so in the end I took to the Plusnet Community Forum and posted my problem - then someone from Plusnet reported back via the forum.So i proves they do monitor their forums - Then when you get a reply you have there contact details so you can exchange updates etc.

DT3

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,209
Thanks: 9,161
Fixes: 1,476
Registered: ‎21-04-2017

Re: Overcharged

Welcome to our community forums @grenville I'm sorry to see your bills aren't right. I've refunded the over-charges now and I've created a support ticket with more detail you can view by going Here.

Let us know if there are any further issues.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team