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Overcharged

hocumgday
Grafter
Posts: 119
Registered: 17-07-2012

Overcharged

Hi can someone check why I have been over charged the last 2 months. I should be paying £17 but for some reason I am. Ow being charged £21 one month and nearly £26 this month.
Thank you
Grant
5 REPLIES
Joshc
Grafter
Posts: 167
Registered: 23-12-2014

Re: Overcharged

Hiya
I have had a look  into the issue and found the reason for the price increase. Please take a look at this ticket (77697156) for more information. I hope this helps , please let me know if there is anything else i can help you with.
Thanks Smiley
hocumgday
Grafter
Posts: 119
Registered: 17-07-2012

Re: Overcharged

I have no idea what you mean by ticket as the number you have typed is not hyperlinked to anything.
Please advise thank you
Superuser
Superuser
Posts: 6,781
Thanks: 862
Fixes: 55
Registered: 30-07-2007

Re: Overcharged

Hi, Tickets are another name for questions. They are viewable from your account in the member centre
Go to here http://www.plus.net/my.html?action=questions , you will need to login with your username & password, then select 'view my closed questions' and you should see the question no Joshua referred to listed.
Hope that helps
hocumgday
Grafter
Posts: 119
Registered: 17-07-2012

Re: Overcharged

I can't find anything about me being overcharged...can't someone from PN just tell me why?
Superuser
Superuser
Posts: 12,605
Thanks: 3,878
Fixes: 25
Registered: 22-08-2007